Conditions of purchase

Prices and taxes

The prices shown on www.shabdaedicions.com include the I.V.A. (4% – 21%) in force and are valid except typographical error.

Shabda Edicions reserves the right to modify the prices of the products at any time. These modifications will not be applied to the orders already made and that are in process, but to the new orders made by the client after the change, as well as to the modifications that the client requests in relation to previous orders.

Descriptions and photographs of the products

Shabda Edicions pays special attention to the correct wording of the characteristics of the products. However, if the client detects any error, please send us an e-mail informing us of it to tienda-online@shabdaedicions.com in order to correct it.

It must be borne in mind that the descriptions and photographs of the products are merely indicative, and may vary without prior notice since during the editorial process it can change or update the presentation of the products and not correspond to the one shown in the product file.

Availability of products and delivery time

Generally, the products are available within 1 to 5 days after placing the order and Shabda Edicions will make the necessary efforts to comply with it. However, if it were not possible to maintain this availability at any time for reasons beyond our control (stock breakage, product withdrawal, etc.), the customer will be immediately informed of the non-availability of the product and the new delivery deadline, being able in its case to cancel the order previous notice to Shabda Edicions.

Payment Methods

In Shabda Edicions you can choose between payment methods:

    1. Bank transfer: After completing the purchase you will see on screen the necessary data to make the bank transfer. We will also send you an e-mail with these details, where we will indicate the amount of the order, the concept that you must indicate in the transfer and the account number where the deposit must be made. Remember to indicate as payment concept the number of your order so that we locate the payment quickly.
      Note: Transfers usually take approximately 48 hours to be effective if they are not from the same entity. The delivery time of the order begins to count from the confirmation of the transfer, so if you want to expedite this process it is better that you send us an e-mail to tienda-online@shabdaedicions.com with the proof of transfer.
    2. Card payment
      The charge to the card is made at the same moment of placing the order, through the payment gateway of the corresponding financial institution and once it has been verified that the data communicated are correct.
      In this sense, the confidential data is transmitted in encrypted form (SSL) to the corresponding financial entity. The SSL encryption system that we use confers total security to the transmission of data through the network. Your data enjoy total confidentiality and protection.
      The security in the electronic purchase is guaranteed by the corresponding banking entity. This has the necessary security means to identify possible errors in the data provided when making a card payment.
      The data on the credit cards are not registered in any of our databases. They are only used in the virtual POS (Point of Sale) of our financial institution, through its Secure Payment Gateway.
      Shabda Edicions reserves the right to change payment methods, being able to create new ones or eliminate any of the existing ones, without the user / client of Shabda Edicions being able to make claims for this reason. However, if the change in the payment method affects an order already made, from tienda-online@shabdaedicions.com we would contact the customer to inform him of said change, offering the option to cancel the order if he considered it convenient.

Returns and right of withdrawal

The client has 2 calendar days from receipt of the goods to request the return of the product.
To exercise the right of withdrawal, you must notify us by mail to shabdaedicions@gmail.com your decision to withdraw from the contract. To do this, you must fill out and send us by e-mail the following model withdrawal form (or in its absence a letter with the details of your order):

To the attention of the Customer Service Department

I hereby inform you that I give up my contract for the sale of the following good (product name)

Order received on (order date)
Order number
Name of the consumer and user
Domicile of the consumer and user
Contact telephone number of the consumer and user
Signature of the consumer and user
Date

Once received, our team will provide the necessary instructions for its processing. Do not forget to tell us a valid contact number (essential to be able to process your request in order to verify the data for the return).
The following assumptions necessary to process the returns must be taken into account:

Right of withdrawal.

The product must be in perfect condition, in its original packaging and must not have been unsealed, damaged or used.

The customer has the right to request a refund even if the reasons for it are for reasons beyond the control of Shabda Edicions, in this case running the client with the shipping costs derived from said return.
The refund of the purchase will be made, in any case, once received the articles and previous verification of the state of the merchandise, in a maximum period of 14 calendar days from the date of communication of the desire to cancel the purchase, according to the legislation current and proceeding to the reimbursement of the amount in the same modality in which the purchase was made. Are excluded from the refund the possible shipping costs paid in the initial order.

Products excluded from the right of withdrawal:

The right of withdrawal will not apply to contracts that refer to:

      1. The supply of sealed goods that have been unsealed after delivery.
      2. The purchase of electronic books.

The product is defective for reasons beyond the control of the customer:

      1. Factory defect.
      2. Breakage by the transport agency or due to processing error. In this case, the client must inform us in a maximum period of 24 hours. after receiving the order to process the corresponding claim. If there is a breakage of the box or handling of the transport packaging, the customer must write it down on the delivery note to the reception of the merchandise. In any of the cases of this point, the product will be exchanged free of charge for the customer. Once the item (s) has been received and its status checked, it must be borne in mind that returns will not be accepted if they have not been previously communicated to Shabda Edicions or those sent to freight collect.

Shipping costs and delivery time

Shipping costs calculated in relation to the weight of the packaged product.
The following delivery systems are used:

Post: 2 to 5 days

Nacex: 24 to 72 hours

The estimated delivery time for your order will depend on the product and destination. For greater accuracy, we recommend you consult us and we will confirm the estimated term.

Delivery options

    1. Local pick up in Vacarisses: in this case it is necessary to contact Shabda Edicions in advance to arrange day and time of collection. Phone +34 616242107.
    2. Delivery at the address indicated by the customer.